T's & C's 

Accessibility Statement

Arrival/Departure: Our campsite is accessed via a short single-lane width track. Please be careful driving onto and off the main road at the access point as it is a 60mph main carriageway, and there is a slight step in level between the entrance and the road. The track is also unsurfaced so please drive slowly and carefully. We do not accept any responsibility for damage caused to vehicles from the undergrowth, the hedgerow growth, the track surface, entrance level changes, or cars on the main road. 

Car parking on site: Our car parking area is a sloping grass field. Please make sure you park horizontally across the slope with your hand brake on. We do not accept any responsibility for any damage caused or break-ins or losses whilst your vehicles are parked on site. Please do not leave valuables in your car or tent - we do not accept responsibility for any losses here either. 

Getting around site: Our campsite is a farm site, and as such the fields are not what you might expect from a commercial campsite. There will be holes, divots, badger sets, animal created paths, tracks, holes, burrows, ditches, humps, tussocks, uneven ground, stones, uneven paths, slippery paths and grass, twigs, branches and other natural debris on our site. Unfortunately this means wheelchair users and people with uneven footing or other challenges will not find our site suitable. Please visit the Greener Camping Club website to find another campsite that will be more suited at www.greenercamping.org. We cannot accept any liability for any injury or breakages caused from navigating around or staying on our site. 

 

STANDARD BOOKING TERMS AND CONDITIONS

Arrival/Departure:
All Camping pitches and Campervan pitches are available from 4pm on the day of arrival. On departure all pitches are to be left in acceptable condition and vacated by 10am (unless we have agreed an extended check-out) to allow us time to do any maintenance on site and prepare it ready for the next set of guests!

Booking:
When you make a booking confirmation, an email will be sent to you confirming the pitch, dates, times and payment details of your holiday. Booking and payment is considered the establishment of a legal contract.

Group Bookings:
We are primarily a family site and only able to accommodate small groups who want to enjoy our quiet rural location - If your group fits in with our values. This typically isn't hen and stag parties sorry. 

Payment & Security Deposit:
We request full payment on reservation of your accommodation, your booking and payment will then be confirmed by email. If there is an issue in collecting payment when you book, your spot will be provisionally held for 24 hours until you pay. If payment is not made within that time, then your booking will automatically be cancelled. Payments should be made via our website or we do cater other forms of payment (via internet banking) but only through special request after contacting us.

Cancellation & Refunds:


We realise sometimes plans change and as such we will always do our best to re-let a holiday. If we are able to do so we will refund the cost of the booking less a 15% admin charge, any GCC and booking protection fees paid if your booking isn't covered (as long as the cancellation is more than 30 days prior to the booking start date). Refunds will be made via Paypal as we have no means of offering card refunds.  Bookings cancelled within 30days will be refunded at our discretion - if we are able to fill your pitch for your dates (minus a 20% admin fee, GCC fee and any booking protect fees if you paid for this but your cancellation isn't covered). All cancellations must be confirmed in writing. We recommend you take holiday cancellation insurance (we have paired with Booking Protect to be able to offer you this) to cover any loss should we not be able to re-let. In the unlikely event of the pitches not being available due to fire, flood or other unforeseen circumstances, Eco-escape cannot accept liability or responsibility for any loss, including consequential loss.

 

Booking protection information (direct from Booking Protect documents):

Refund protection from Booking Protect is available at a cost. You can include this option in order to get a full refund of the purchase price should you or anyone in the party be unable to attend due to:

- Injury or Illness happening to you, or a member of your immediate family (read coronavirus guidance here).

- Adverse weather including snow, frost, fog or storm where the Police or Government have issued travel warnings.


- The mechanical breakdown, accident, fire or theft en route of a private vehicle taking you to the booked holiday.

Booking Refund Protection


The Vendor will provide you with a refund on any unused booking if you are unable to attend due to any of the
circumstances set out below. Please note this does not change the original terms and conditions you were given at the
time of booking it is an enhancement to them. If the original booking terms allow a booking to be cancelled and a full
refund given up to a certain point this remains the same. These terms only apply once that deadline has passed.


Definitions
The following words or phrases have the meaning shown below wherever they appear in bold in this document.
You/Your/Yourself – A person who has made a booking alone or as part of a group with us.
Doctor – A qualified medical practitioner registered with a recognised professional body. A doctor cannot be you or
a member of your immediate family.
Emergency Services – The Police, Fire and Rescue Service or Emergency Medical Services.
Booking – The pre-planned and pre-booked service(s)/event(s)/ticket(s) including booking and service fees transacted
with us by you.
Group– Any number of people who have made a booking with us with Booking Refund Protection in the same
transaction.
Illness – A physical or mental condition confirmed by a doctor that prevents you from attending the booking.
Immediate family – Your husband, wife, partner, civil partner, parent, child, brother or sister.
Injury - A bodily injury confirmed by a doctor that prevents you from attending the booking.
Public Transport Network – Any mode of public transport other than public hire taxis licensed for public use on which
you had planned to travel to a booking.
Ticket/Voucher – A non-refundable, authorised ticket/voucher that was purchased from us where Booking Refund
Protection has also been purchased.
We/us/our – The booking vendor with whom you made the booking.
What will we refund?
We will refund the cost of your booking if you are unable to attend due to:
• unexpected disruption of the public transport network you could not have reasonably known about before
the date of the booking;
• an injury, or an illness affecting you or a member of your immediate family;
• death happening to you at anytime before the booking or a member of your immediate family within a 4
week period of the booking;
• the mechanical breakdown, accident, fire or theft en route of a private vehicle taking you to the booking;
• jury service which you were unaware of at the time of the purchase;
• burglary or fire at your residence in the 48 hours immediately before the booking that required the attendance
of the emergency services;
• you being summoned to appear at court proceedings as a witness which you were unaware of at the time of
purchase;
• you being a member of the armed forces and being posted overseas unexpectedly;
• adverse weather including snow, frost, fog or storm where the Police services or other Government agency
have issued warnings not to travel. You must provide confirmation of relevant road closures from the Police
or the relevant Government agency;
• you being relocated permanently for work by your employer more than 100 miles from the booking which
you were unaware of at the time of purchase or you are unexpectedly made compulsory redundant.
What will we not refund?
We will not provide a refund where:

• you cannot provide a doctor’s report for injury or illness;
• you cannot return all unused tickets or vouchers forming part of the booking;
• your sole reason for not attending is due to another member of your group no longer being able to attend for
any reason;
• you are unable to attend a booking because you are unable to obtain a visa to travel;
• the booking is cancelled, abandoned, postponed, curtailed or relocated;
• you decide not to attend a booking other than for a reason included within this Booking Refund Protection;
• you are prevented from travelling to a booking due to disruption of the public transport network which is
public knowledge prior to the booking scheduled arrival date/time;
• you are being relocated temporarily for work by your employer at the time of booking or you have applied for
relocation more than 100 miles from the booking;
• you can recover any part of the booking;
• In our reasonable opinion, you did not allow sufficient time to travel to a booking;
• you carry out a criminal act which prevents you attending a booking;
• you are prevented from travelling to a booking due to an outbreak of a contagious disease and the
Government or any agency acting on behalf of the Government has imposed a ban on travel;
• you make a false or fraudulent refund application or support a refund application by false or fraudulent
document, device or statement;
• you submit your refund request more than 45 days after the booking scheduled arrival date/time.
We will not pay for travelling or associated expenses (unless travel costs are included as part of the total package
price), or any loss other than the purchase price, including booking fee.
We will not pay any consequence of war, invasion, acts of foreign enemies, hostilities (whether war be declared or
not), civil war, rebellion, revolutions, insurrection, military or usurped power, riot, civil commotion, strikes, lockout,
terrorism, malicious intent or vandalism, confiscation or nationalisation of or requisition or destruction of or damage
to property by or under the order of any government or public or local authority.
We will not pay any costs you incur in submitting or providing evidence to support your refund application.
General Conditions
a) you must make all necessary arrangements to arrive on time.
b) you must not be aware of any material fact, matter or circumstance, at the time Refund Protection is
purchased, which may give rise to a refund request.
c) you must take all reasonable precautions to prevent or reduce any request for a refund.
d) unless we agree otherwise:
i) the language of this document and all communications relating to it will be English; and
ii) all aspects of the contract, including negotiation and performance, are subject to English laws and the
decisions of English courts.

e) refund protection is non-refundable unless cancelled within 14 days of purchase and the booking has not
taken place. To cancel the refund protection you need to contact the vendor within 14 days.
Requesting a Refund
You must log into www.bookingprotect.com and fill in and submit the Refund Application Form as soon as possible
after becoming aware of circumstances that may lead you to request a refund but no more than 45 days after the
booking scheduled arrival date/time.

You will be asked to provide at your own expense the following within 45 days of registering your refund application:
• the original unused tickets/vouchers for all parts of the booking;
• a doctor’s report where your refund request is for injury or illness or a death certificate where your refund
request is for death;
• an official notice from the transport service provider in the event of delay, cancellation, mechanical
breakdown or accident in relation to the public transport network;
• for the breakdown of a private vehicle, a vehicle recovery service report (AA, RAC or equivalent), copy of
garage repair bill or parts receipt or in the case of vehicle repairers or police;
• the original jury invitation inviting you to be a juror;
• in the event of a burglary the police report with crime reference number;
• the original witness summons requesting you to appear in court;
• a copy of a valid visa permitting your travel to the booking;
• confirmation of relevant road closures from the Police or the relevant Government agency if requesting a
refund due to an official weather warning being issued;
• any reasonable additional evidence that we ask for.



Age Policy:
As a general rule, we do not accept bookings from anyone under the age of 18 without parental approval.

Breakages/Damage:
We will only charge for replacements in exceptional cases, as we expect a degree of wear and tear but security deposits will be used for careless damages to our facilities or tent structures (including rips and tears in canvas doors, soot marks and damage to the door zips) and if excessive cleaning is required due to smoking in the tents and/or excessive dirt etc. Security deposits are also retained if payment is not settled with the owner for any extras had during your stay or if you have not sorted your rubbish in accordance with the request.

BBQ/Fire Pit
A BBQ and fire pit or brazier are provided for your enjoyment. Please ensure you make sure they are safe to leave when you have finished to avoid fire hazards, DO NOT take them into your own tent. Parents should ensure children are supervised at all times to avoid accidents.

Children:
The farm is a wonderful place for children to play, but parents or guardians are responsible for them at all times. Children must not play unsupervised anywhere on the farm or in the farm's woods, lakes or stream. Eco-escape accepts no responsibility for injury incurred on site. Please be careful on the decking areas as they may be slippery after rainfall or shower use, and be aware that the showers can get up to scalding temperatures. Please note that this is a farm, not a perfectly manicured lawn and garden, therefore we cannot guarantee the odd deposit from wildlife and natural hazards such as stones, trip hazards, ditches, falling branches...etc., we ask that you respect the natural limitations of the site.

Cleaning:
Please remember that the showers, toilets, and communal areas are shared, so we request you clean up after use and try to accommodate others’ usage. We will clean the showers and toilets daily. 

Flames, hunting and Fireworks:
No firearms, hunting paraphernalia, fireworks or Chinese lanterns are permitted on the farm. No naked flames of any sort are not permitted inside the tents.

General Safety:
The BBQ's are very safe if properly used - instructions are in each tent and should be read before use. Fire's should not be lit by persons under the age of 18. In the unlikely event of a fire, all guests should vacate . Basically vacate the tent to a safe uncovered distance. We take every care to ensure you have a safe and enjoyable holiday, but cannot be held liable for any accidents or consequential loss.

Estuary/Rivers:
Please note that swimming, bathing or fishing are not permitted under our conditions, do so at your own risk, or wait until you are at a suitable swimming location such as the many lifeguarded beaches around the area.

Negligence:
Guests will be held responsible for any fire, damage or alteration to the structures we let guests use caused by negligence.

Noise:
We don't allow any over amplified music or loud revelling as this would disturb our other guests and local residents. We really do enforce this and request that noise after 10 pm is kept to a minimum. It’s really important to us that other guests have a peaceful break and are shown respect. Anyone committing a nuisance or disturbing the peace may be asked to leave immediately and without a refund.

No Fire Policy:
Fires are restricted strictly to the wood burning stoves and firepit provided.

No Smoking Policy:
Anyone who smokes outdoors is responsible for disposing of their cigarette butts safely in the bin liner provided and must not litter the surrounding area. Smoking is not permitted in the shared areas of our campsite. 


Pets:
We do allow well behaved dogs at Eco-escape but do remember this is a farm and livestock may be in adjacent fields so any dog chasing or harming farm animals will not be tolerated. You will be held accountable to any costs to the farmer. We also do not allow pets to disturb other campers so please ensure they are well-behaved and under control at all times. Please pick up any dog waste using the poo bags provided, and place inside your landfill bin liner. 

Recycling:
We are passionate about recycling and would ask that you to comply by using our recycling facilities and bins appropriately.

Lost/Stolen Property:
Eco-escape cannot be held responsible for any lost or stolen property.

Security
We cannot be held responsible for stolen and lost property.

Unloading:
We only allow parking next to the tents on our campervan pitches. Car parking is provided a short distance away from your pitch in a separate field. Please use the wheelbarrows provided to unload and repack up your belongings at the beginning and end of your stay. 

Wildlife:
There is an abundance of wildlife on the farm. Enjoy it but be careful. Put your food in the landfill bin liner and keep it away from animals during your stay, or mice or birds could try and eat it. Don’t leave rubbish outside of the tents and on the ground as foxes/birds could scatter it.

Privacy Policy

 

This privacy policy sets out how we use and protect the personal information you supply when you use our website - and when

making a booking or general enquiry.

 

We always take your privacy and security matters seriously. Our website uses industry standard SSL encryption throughout.

All areas of our business comply with UK Data Protection Act 1998 and EU GDPR 2018 legislation. We do not participate in the

disclosure or resale of customer data.

 

No invasive tracking or targeted advertising happens on this website. We only engage in the collection of data essential to facilitate in providing products or services to you in a safe and efficient manner. We are committed to ensuring that your privacy is protected. Any information you provide while using this website will only be used in accordance with this privacy policy. We may review and change this policy in the future and will update this page accordingly. This policy is effective from 25 May 2018.

 

The information we collect when you make a booking or general enquiry -

 

We collect some or all of the following information:

• Your name

• Email address

• Telephone number (optional)

• Other relevant information in response to your requests and processing your booking or general enquiry.

 

How we use this information

 

This information is used to understand your needs and requirements to provide you with the best possible service and holiday experience with specific reasons:

Booking and administrative record keeping.

Marketing promotion - from time to time we send promotional emails or other information we think you will find of interest. You always have the option to unsubscribe from further correspondence.

Market research - we may use your information to contact you for feedback about your holiday

experience. We will only contact you by email and you will always have the option to unsubscribe from further correspondence.

 

Security of your information

 

We are committed to ensuring that your personal information is secure. We have put in place management procedures and both physical and electronic security measures to safeguard your details and comply with General Data Protection Regulations 2018.

 

Keeping control of your personal information

We will never pass on your personal information to third parties unless we have your permission, or are required by law to do so.

 

Third party booking websites

 

As an option, we use Cool Camping and Airbnb in connection with bookings. This means your personal information will be held on record with them. We have a written agreement with Cool Camping and Airbnb about how it protects your personal information. They have their own Privacy Policy on their website that can be viewed there.

 

The Greener Camping Club

 

In order to stay with us you need to be a member of the Greener Camping Club. We may enrol you at the point of booking, or you may already be a member. We have a written agreement with the Club about how your information may be used. Please see here for more information. The Greener Camping Club only holds your name and email address.

 

Website cookies

 

Like a lot of other websites, our website uses small tracking cookies and other services to enhance your browsing experience - and to help you use our website. You can learn more about tracking cookies here. You are free to opt-in or opt-out of non-essential tracking; however, you may encounter a downgrade in website functionality if you choose to opt out. Cookies do not give us access to your electronic device or any other information about you.

 

Links to external websites

Our website has links to other websites which we think may be of interest to you and our other website visitors. However, we cannot be held responsible for the content of those sites or information you may provide whilst visiting these sites.

 

Access to your personal information

Under the Data Protection Act 1998, you may request details of personal information we hold about you. If you would like a copy of the information we have, please email us at ecoescapeglamping@gmail.com.