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T's & C's 

Accessibility Statement

Arrival/Departure: Our campsite is accessed via a short single-lane width track. Please be careful driving onto and off the main road at the access point as it is a 60mph main carriageway, and there is a slight step in level between the entrance and the road. The track is also unsurfaced so please drive slowly and carefully. We do not accept any responsibility for damage caused to vehicles from the undergrowth, the hedgerow growth, the track surface, entrance level changes, or cars on the main road. 

Car parking on site: Our car parking area is a sloping grass field. Please make sure you park horizontally across the slope with your hand brake on. We do not accept any responsibility for any damage caused or break-ins or losses whilst your vehicles are parked on site. Please do not leave valuables in your car or tent - we do not accept responsibility for any losses here either. 

Getting around site: Our campsite is a farm site, and as such the fields are not what you might expect from a commercial campsite. There will be holes, divots, badger sets, animal created paths, tracks, holes, burrows, ditches, humps, tussocks, uneven ground, stones, uneven paths, slippery paths and grass, twigs, branches and other natural debris on our site. Unfortunately this means wheelchair users and people with uneven footing or other challenges will not find our site suitable. Please visit the Greener Camping Club website to find another campsite that will be more suited at www.greenercamping.org. We cannot accept any liability for any injury or breakages caused from navigating around or staying on our site. 


 

STANDARD BOOKING TERMS AND CONDITIONS

Arrival/Departure:
All Camping pitches and Campervan pitches are available from 4pm on the day of arrival. On departure all pitches are to be left in acceptable condition and vacated by 10am (unless we have agreed an extended check-out) to allow us time to do any maintenance on site and prepare it ready for the next set of guests!

Booking:
When you make a booking confirmation, an email will be sent to you confirming the pitch, dates, times and payment details of your holiday. Booking and payment is considered the establishment of a legal contract.

Group Bookings:
We are primarily a family site and only able to accommodate small groups who want to enjoy our quiet rural location - If your group fits in with our values. This typically isn't hen and stag parties sorry. 

Payment & Security Deposit:


We request full payment on reservation of your accommodation, your booking and payment will then be confirmed by email. If there is an issue in collecting payment when you book, your spot will be provisionally held for 24 hours until you pay.

 

If payment is not made within that time, then your booking will automatically be cancelled. Payments should be made via our website or we do cater other forms of payment (via internet banking) but only through special request after contacting us.

Cancellation & Refunds:

Whilst we realise that plans change, for 2023 onwards we will no longer be offering refunds on cancelled bookings.  You may reschedule your stay to a different date but all stays that may need refund coverage will need to do so by taking out Booking protection separately on your booking. 

Please ensure that you are aware of what is and is not covered by this service when you create you select which insurer to go with and take note of the information sent to you should you need to claim.

Please also note that if your reason for cancellation is not covered by your insurance, we will happily reschedule your stay but we will not process the refund. 

Refunds for unused extras - logs, kindling and charcoal

These items must be unopened, dry and protected to be returned.  Refunds on these items will be made minus a processing fee of 15% for administration and minus Paypal charges.  Alternatively you are more than welcome to take these items home with you for use on your own BBQ's and firepits.


In the unlikely event of the pitches not being available due to fire, flood or other unforeseen circumstances, Eco-escape cannot accept liability or responsibility for any loss, including consequential loss.

 

Booking protection information (direct from Booking Protect documents):

Refund protection from Booking Protect is available at a cost. You can include this option in order to get a full refund of the purchase price should you or anyone in the party be unable to attend due to:

- Injury or Illness happening to you, or a member of your immediate family (read coronavirus guidance here).

- Adverse weather including snow, frost, fog or storm where the Police or Government have issued travel warnings.


- The mechanical breakdown, accident, fire or theft en route of a private vehicle taking you to the booked holiday.

 

Number of Persons Per Pitch

 

Please note that we have a policy of a maximum of six people per pitch.  These people should all be from the same household / family.  AT least one person must be over 18 years old and happy to take responsibility for anyone on the pitch who is under the age of 18.

 

Bookings for any number of people over 6 will need to book two pitches. We will try to accommodate booking pitches side by side, or close to one another where we can, and where availability allows. 

Please note that we do not take group bookings that include more than 12 people total.  This policy has had to be introduced in order to maintain the quiet atmosphere and our family inclusivity here at Eco Escape.  

Regardless of the number of people on your pitch, please remember to consider the people around you, keep all noise and music to a reasonable level and keep it down from 10pm onwards. 


Age Policy:
As a general rule, we do not accept bookings from anyone under the age of 18 without parental approval.

Breakages/Damage:
We will only charge for replacements in exceptional cases, as we expect a degree of wear and tear but security deposits will be used for careless damages to our facilities or tent structures (including rips and tears in canvas doors, soot marks and damage to the door zips) and if excessive cleaning is required due to smoking in the tents and/or excessive dirt etc. Security deposits are also retained if payment is not settled with the owner for any extras had during your stay or if you have not sorted your rubbish in accordance with the request.

BBQ/Fire Pit
A BBQ and fire pit or brazier are provided for your enjoyment. Please ensure you make sure they are safe to leave when you have finished to avoid fire hazards, DO NOT take them into your own tent. Parents should ensure children are supervised at all times to avoid accidents.

Children:
The farm is a wonderful place for children to play, but parents or guardians are responsible for them at all times. Children must not play unsupervised anywhere on the farm or in the farm's woods, lakes or stream. Eco-escape accepts no responsibility for injury incurred on site. Please be careful on the decking areas as they may be slippery after rainfall or shower use, and be aware that the showers can get up to scalding temperatures. Please note that this is a farm, not a perfectly manicured lawn and garden, therefore we cannot guarantee the odd deposit from wildlife and natural hazards such as stones, trip hazards, ditches, falling branches...etc., we ask that you respect the natural limitations of the site.

Cleaning:
Please remember that the showers, toilets, and communal areas are shared, so we request you clean up after use and try to accommodate others’ usage. We will clean the showers and toilets daily. 

Flames, hunting and Fireworks:
No firearms, hunting paraphernalia, fireworks or Chinese lanterns are permitted on the farm. No naked flames of any sort are not permitted inside the tents.

General Safety:
The BBQ's are very safe if properly used - instructions are in each tent and should be read before use. Fire's should not be lit by persons under the age of 18. In the unlikely event of a fire, all guests should vacate . Basically vacate the tent to a safe uncovered distance. We take every care to ensure you have a safe and enjoyable holiday, but cannot be held liable for any accidents or consequential loss.

Estuary/Rivers:
Please note that swimming, bathing or fishing are not permitted under our conditions, do so at your own risk, or wait until you are at a suitable swimming location such as the many lifeguarded beaches around the area.

Negligence:
Guests will be held responsible for any fire, damage or alteration to the structures we let guests use caused by negligence.

Noise:
We don't allow any over amplified music or loud revelling as this would disturb our other guests and local residents. We really do enforce this and request that noise after 10 pm is kept to a minimum. It’s really important to us that other guests have a peaceful break and are shown respect. Anyone committing a nuisance or disturbing the peace may be asked to leave immediately and without a refund.

No Fire Policy:
Fires are restricted strictly to the wood burning stoves and firepit provided.

No Smoking Policy:
Anyone who smokes outdoors is responsible for disposing of their cigarette butts safely in the bin liner provided and must not litter the surrounding area. Smoking is not permitted in the shared areas of our campsite. 


Pets:
We do allow well behaved dogs at Eco-escape but do remember this is a farm and livestock may be in adjacent fields so any dog chasing or harming farm animals will not be tolerated. You will be held accountable to any costs to the farmer. We also do not allow pets to disturb other campers so please ensure they are well-behaved and under control at all times. Please pick up any dog waste using the poo bags provided, and place inside your landfill bin liner. 

Recycling:
We are passionate about recycling and would ask that you to comply by using our recycling facilities and bins appropriately.

Lost/Stolen Property:
Eco-escape cannot be held responsible for any lost or stolen property.

Security
We cannot be held responsible for stolen and lost property.

Unloading:
We only allow parking next to the tents on our campervan pitches. Car parking is provided a short distance away from your pitch in a separate field. Please use the wheelbarrows provided to unload and repack up your belongings at the beginning and end of your stay. 

Wildlife:
There is an abundance of wildlife on the farm. Enjoy it but be careful. Put your food in the landfill bin liner and keep it away from animals during your stay, or mice or birds could try and eat it. Don’t leave rubbish outside of the tents and on the ground as foxes/birds could scatter it.

Privacy Policy

 

This privacy policy sets out how we use and protect the personal information you supply when you use our website - and when

making a booking or general enquiry.

 

We always take your privacy and security matters seriously. Our website uses industry standard SSL encryption throughout.

All areas of our business comply with UK Data Protection Act 1998 and EU GDPR 2018 legislation. We do not participate in the

disclosure or resale of customer data.

 

No invasive tracking or targeted advertising happens on this website. We only engage in the collection of data essential to facilitate in providing products or services to you in a safe and efficient manner. We are committed to ensuring that your privacy is protected. Any information you provide while using this website will only be used in accordance with this privacy policy. We may review and change this policy in the future and will update this page accordingly. This policy is effective from 25 May 2018.

 

The information we collect when you make a booking or general enquiry -

 

We collect some or all of the following information:

• Your name

• Email address

• Telephone number (optional)

• Other relevant information in response to your requests and processing your booking or general enquiry.

 

How we use this information

 

This information is used to understand your needs and requirements to provide you with the best possible service and holiday experience with specific reasons:

Booking and administrative record keeping.

Marketing promotion - from time to time we send promotional emails or other information we think you will find of interest. You always have the option to unsubscribe from further correspondence.

Market research - we may use your information to contact you for feedback about your holiday

experience. We will only contact you by email and you will always have the option to unsubscribe from further correspondence.

 

Security of your information

 

We are committed to ensuring that your personal information is secure. We have put in place management procedures and both physical and electronic security measures to safeguard your details and comply with General Data Protection Regulations 2018.

 

Keeping control of your personal information

We will never pass on your personal information to third parties unless we have your permission, or are required by law to do so.

 

Third party booking websites

 

As an option, we use Cool Camping and Airbnb in connection with bookings. This means your personal information will be held on record with them. We have a written agreement with Cool Camping and Airbnb about how it protects your personal information. They have their own Privacy Policy on their website that can be viewed there.

 

The Greener Camping Club

 

In order to stay with us you need to be a member of the Greener Camping Club. We may enrol you at the point of booking, or you may already be a member. We have a written agreement with the Club about how your information may be used. Please see here for more information. The Greener Camping Club only holds your name and email address.

 

Website cookies

 

Like a lot of other websites, our website uses small tracking cookies and other services to enhance your browsing experience - and to help you use our website. You can learn more about tracking cookies here. You are free to opt-in or opt-out of non-essential tracking; however, you may encounter a downgrade in website functionality if you choose to opt out. Cookies do not give us access to your electronic device or any other information about you.

 

Links to external websites

Our website has links to other websites which we think may be of interest to you and our other website visitors. However, we cannot be held responsible for the content of those sites or information you may provide whilst visiting these sites.

 

Access to your personal information

Under the Data Protection Act 1998, you may request details of personal information we hold about you. If you would like a copy of the information we have, please email us at ecoescapeglamping@gmail.com.

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